The LTO Ultrium Tape Drives have a three-year CRU and onsite limited warranty with 9x5/next business day (NBD) terms.
Some countries might have different warranty terms and conditions than the standard warranty. This is due to local business practices or laws in the specific country. Local service teams can assist in explaining country-specific terms when needed. Examples of country-specific warranty terms are second or longer business day parts delivery or parts-only base warranty.
If warranty terms and conditions include onsite labor for repair or replacement of parts, Lenovo will dispatch a service technician to the customer site to perform the replacement. Onsite labor under base warranty is limited to labor for replacement of parts that have been determined to be field-replaceable units (FRUs). Parts that are determined to be customer-replaceable units (CRUs) do not include onsite labor under base warranty.
If warranty terms include parts-only base warranty, Lenovo is responsible for delivering only replacement parts that are under base warranty (including FRUs) that will be sent to a requested location for self-service. Parts-only service does not include a service technician being dispatched onsite. Parts must be changed at customer’s own cost and labor and defective parts must be returned following the instructions supplied with the spare parts.
Also available are Lenovo Services warranty upgrades and post-warranty maintenance agreements, with a well-defined scope of services, including service hours, response time, term of service, and service agreement terms and conditions.
Lenovo warranty service upgrade offerings are country-specific. Not all warranty service upgrades are available in every country. For information about Lenovo warranty service upgrade offerings that are available in your country or area, refer to the following resources:
In general, the following Lenovo warranty service upgrades are available:
- Warranty and maintenance service upgrades:
- 3, 4, or 5 years of warranty service coverage
- 1-year or 2-year post-warranty extensions
- Foundation Service: 9x5 service coverage with next business day onsite response
- Essential Service: 24x7 service coverage with 4-hour onsite response or 24-hour committed repair (available only in select countries)
- Advanced Service: 24x7 service coverage with 2-hour onsite response or 6-hour committed repair (available only in select countries)
- Hardware Installation Services
Lenovo experts can seamlessly manage the physical installation of your server, storage, or networking hardware. Working at a time convenient for you (business hours or off shift), the technician will unpack and inspect the systems on your site, install options, mount in a rack cabinet, connect to power and network, check and update firmware to the latest levels, verify operation, and dispose of the packaging, allowing your team to focus on other priorities.
For service definitions, country-specific details, and service limitations, please refer to the following documents:
